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Useful resources

Accepting card payments securely and managing your account

Clydesdale Bank and Yorkshire Bank Merchant Services is a service provided by Worldpay (UK) Ltd.

The guides and forms below will help you make the most of accepting cards and tell you what you need to know about accepting card payments securely and how to manage your account.

Terms and conditions (For all merchants)

Business Manager overview

This video shows you an overview of the Business Manager features.

Watch the video

Pay by Link

This video shows you how to create custom transactions using Pay by Link.

Watch the video

Virtual Terminal

This video shows you how to process payments over the phone through Business Manager.

Watch the video

FuturePay Direct

This video show you how to create recurring (repeat) agreements.

Watch the video

Your transactions

This video shows you how to find, understand, and manage your transactions.

Watch the video

Your finances (capture batches)

This video shows you how the financial “capture batch” area works, and how to see the status of your funds.

Watch the video

Your finances (transfer batches)

This video shows you how the financial “transfer batch” area works, and how to see the status of your funds.

Watch the video

Generating reports

This video shows you how to build reports exactly how you want them, and shows you our suite of legacy reports.

Watch the video

Get in touch

New business enquiries or to add a new service to your existing account

9am – 5pm, Monday to Friday

Online enquiry

For the Merchant Helpdesk

24 hours a day, 365 days a year

If you have a complaint about the service please call 0330 134 8831 (24/7, 365 days a year).

Call costs apply and may vary depending upon your provider.

Operating instructions

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